Cancellation Policy

蟹鮨加藤キャンセルポリシー Cancellation Policy





営業時間:平日土日祝 10:00-17:00
電話番号:本店 050-5470-1269 / INORI店 050-5470-1270

[Reservation Cancellation Policy]

If you cancel a reservation, then a cancellation fee may be charged.
Please note that a cancellation fee will be charged unless the reasons for the cancellation are due to weather conditions, or natural disasters.

・Cancellation 5 days before your reservation date: 30% of the course fee
・Cancellation 3-4 days before your reservation date: 50% of the course fee
・Cancellation 2 days before (48 hours before the reservation time): 70% of the course fee
・The day before/on the day, or, If you cancel without notice (24 hours before the reservation time): 100% of the course fee

■ Late for the Reservation Time
If you are late for the reservation due to traffic issues or unavoidable problems, please contact us as soon as the situation arises. If you are more than 15 minutes late for your reservation time and you have not informed us prior, then your reservation will be automatically cancelled Please note: You will be charged, in full, for the course, you have chosen
We will not be able to extend the time of your stay beyond that which was initially booked.

■ In the Event of Bad Weather Conditions, and/or Natural Disasters
If you are unable to meet your reservation due to bad weather conditions and/or natural disasters, please contact us. A cancellation fee will not be charged even if you cancel on the day.

■Contact information for reservation changes/cancellations
Sushi Kato Concierge Desk
Business hours: 10:00-17:00
Phone Number:MAIN 050-5470-1269 / INORI 050-5470-1270
※Call only after pm5:00

予約時の注意事項 Reservation Notes

(1)7 歳-11 歳までのお子様はハーフポーション・半額でのご提供となります。12 歳以上のお子様は大人扱いとさせて頂きます。
(2)3 歳-6 歳までのお子様については貸切予約の場合のみお受付しております。詳細はお問い合わせください。
(3)1 組1メニューとさせて頂いております。同じグループのお客様で別々のメニューはお選び頂けませんので、予めご理解をお願い致します。
(4)当店は17:30-, 20:00- の完全予約制です。時間外のご予約、当日及び前日のご予約はお受けできませんのでご了承ください。
(5)当店では現在お支払い方法として、TableCheck でのクレジットカード登録による決済(店舗退出後の自動決済)のみにてご対応しております。ご予約はTableCheckから承ります。予めご了承ください。

Sushi Kato’s Reservation Notes

(1)Children between the ages of 7 -11 will be served a half-portioned course at half price. Children aged 12 or older will be treated as adults.
(2)Children aged 3-6 are only accepted for private bookings. Please contact us for details.
(3)The same course is served to all members of a single party. Please understand in advance.
(4)We only serve customers with a reservation, so please choose the set booking time. Please be aware that we do not offer services outside of our listed business hours, nor do we serve customers without a reservation. Please ensure that you book with us at least two days before the date that you wish to visit.
(5)Currently, our restaurant only accepts payment by credit cards registered with TableCheck (the card will be charged automatically after leaving the restaurant). Please note that reservations need to be made through TableCheck.
(6)Please contact us in advance with dietary restrictions, allergies, or any other concerns or inquiries.